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Who are the Top 10 Retailers for Customer Service?

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DailyFeed
Earlier this month the National Retail Federation Foundation and American Express released the results of a joint survey on customer service. According to 9,200 shoppers, the top 10 retailers for customer service are:

1.)   Zappos.com
2.)   Amazon.com
3.)   LL Bean
4.)   Overstock.com
5.)   Lands’ End
6.)   JC Penney
7.)   Kohl’s
8.)   QVC
9.)   Nordstrom
10.) Newegg   


The NRF Foundation claims that the methodology used for the survey put bricks and mortar shops on a level playing field with online competitors.

Shoppers answered the open ended question, "Thinking of all the different retail formats (store, catalog, internet, or home shopping), which retailer delivers the best customer service?"

And behold -- the top two slots went to companies whose staffers only deal with customers via electronic means. What does that say about the evolution of social intelligence?
POSITION:  No positions in stocks mentioned.

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