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Verizon Wants to Kill Your Warranty
April 1, 2011 02:22 PM
NOT SO FINE PRINT
So, anyone think
three national carriers
is a good idea now?
Verizon is furthering its
with a new policy aimed to boost revenue on returned items. The changes apply to the phone warranties, specifically the Certified Like New Program (CLNP). Up until yesterday, Verizon customers were able to return their damaged or flawed units and receive a certified replacement without a fee.
Now, from the looks of some screencaps that
got a hold of, that's all changed.
All returned items -- smartphones and feature phones -- will now undergo a more rigorous screening process, from which Verizon representatives will determine if the damage passes the following requirements:
No blemishes are permitted on front surfaces such as the touch screen, keyboard
No more than two flaws, which must be less than 5mm in length, are permitted on other surfaces
No flaws or defects on lens
No dust, dirt, or fibers under lens
Ports must be free of foreign material and corrosion, be in operating condition, and have the plugs in place if applicable
If you're thinking that many of these requirements are beyond user control, you're right. But should Verizon discover one nick too many on the smartphone casing, you're in the hole for $299 upon your next billing period. Feature phone owners get off "easy" with only a $99 fee.
The best part: By the time Verizon checks the device, it's too late anyway. The replacement has already been shipped and the damaged device has already been sent back.
Clearly, this is the company's ploy to force customers to buy into the Total Equipment Protection Plan or just have an extra fee on your next bill.
This, on top of the
inevitable erosion of unlimited data plans
and data caps so small,
they're exceeded after 32 minutes of 4G speeds
Please, T-Mobile. Don't leave us.
AT&T, T-Mobile Merger Could Be Disastrous for Subscribers
Is Verizon's 4G Network Too Fast for Its Own Good?
No positions in stocks mentioned.
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