Sorry!! The article you are trying to read is not available now.

Verizon Wants to Kill Your Warranty

Print comment Post Comments
So, anyone think three national carriers is a good idea now?

Verizon is furthering its duplicitous nature with a new policy aimed to boost revenue on returned items. The changes apply to the phone warranties, specifically the Certified Like New Program (CLNP). Up until yesterday, Verizon customers were able to return their damaged or flawed units and receive a certified replacement without a fee.

Now, from the looks of some screencaps that Gadget University got a hold of, that's all changed.

All returned items -- smartphones and feature phones -- will now undergo a more rigorous screening process, from which Verizon representatives will determine if the damage passes the following requirements:

  • No blemishes are permitted on front surfaces such as the touch screen, keyboard
  • No more than two flaws, which must be less than 5mm in length, are permitted on other surfaces
  • No flaws or defects on lens
  • No dust, dirt, or fibers under lens
  • Ports must be free of foreign material and corrosion, be in operating condition, and have the plugs in place if applicable

If you're thinking that many of these requirements are beyond user control, you're right. But should Verizon discover one nick too many on the smartphone casing, you're in the hole for $299 upon your next billing period. Feature phone owners get off "easy" with only a $99 fee.

The best part: By the time Verizon checks the device, it's too late anyway. The replacement has already been shipped and the damaged device has already been sent back.

Clearly, this is the company's ploy to force customers to buy into the Total Equipment Protection Plan or just have an extra fee on your next bill.

This, on top of the inevitable erosion of unlimited data plans and data caps so small, they're exceeded after 32 minutes of 4G speeds.

Please, T-Mobile. Don't leave us.

(See also: AT&T, T-Mobile Merger Could Be Disastrous for Subscribers and Is Verizon's 4G Network Too Fast for Its Own Good?)
POSITION:  No positions in stocks mentioned.