Here's the statement it emailed to FOX 9:
“Due to overwhelming demand of hot product offerings on BestBuy.com during the November and December time period, we have encountered a situation that has affected redemption of some of our customers’ online orders. We are very sorry for the inconvenience this has caused and we have notified the affected customers.”
There's a little apology in there, but customers are livid. They've gone to the Best Buy forums to bash the company for ruining Christmas, and the atmosphere there is so hostile it's probably tough for a Best Buy PR person to read. Words like "thieves," "boycott" and "scam" and being used pretty commonplace.
Elsewhere on the web, commenters are lighting up Best Buy for its failure too (check out the throngs of Yahoo! commenters roasting the company here).
So what's next for Best Buy?
There's been no word about compensation for the affected customers. Something has to be done -- people won't just brush this one off.
And it's not being transparent about what's going on either. Best Buy hasn't said which products have been affected, nor how many.
Did you have an order canceled or delayed by Best Buy? Let us know what happened in the comments.