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AT&T Named Worst US Carrier for Third Year in a Row
December 7, 2011 11:02 AM
YOUR FAILURE IS MY CONSTANT
Remember how the characters in
, when they exited the dream space, needed a familiar object, or totem, to signal that they're back in reality? The accuracy and physical consistency of the object indicated to the owner that they're back in the real world, where time and space are constant, and everything makes sense.
For a potential totem in the sequel, might I suggest a
review ranking AT&T dead last in customer satisfaction?
Like Susan Lucci if she played fullback for the Buffalo Bills, AT&T clinched its losing streak as
rated it the worst of the major US carriers in the States. For the
in a row
mistakenly refers to it as the second
-- AT&T found itself back at the bottom of customer satisfaction, which ranks qualities such as voice, text, data, customer support, and staff competence.
All of which, as any AT&T customer is aware, can be severely lacking.
After US Cellular
pulled an upset
last year, Verizon was back on top as the highest-rated major carrier, followed by Sprint and T-Mobile. However, surveying 66,000 cellular subscribers in 22 major cities,
found that subscribers to smaller regional carriers and prepaid providers were the most satisfied. Paul Reynolds, electronics editor for
"Our survey indicates that subscribers to prepaid and smaller standard-service providers are happiest overall with their cell-phone service," Reynolds said. "However, these carriers aren’t for everyone. Some are only regional, and prepaid carriers tend to offer few or no smartphones. The major carriers are still leading options for many consumers, and we found they ranged widely in how well they satisfied their customers."
And certainly, if the iPhone or top Android devices were made available to the smaller providers, the weaker infrastructures may not be able to handle the taxing data streams that would hammer their systems. Then again, if that were to happen, we might have scenarios where an
iPhone would have free tethering
Galaxy Nexus would work with Google Wallet
But that would be just plain silly.
For now, let's just stick with the familiar: The sky is blue, water is wet, and AT&T is the worst mobile provider in the US.
Verizon Kills Google Wallet on Its Best Android Phone
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For an investment angle on these and many more tech stocks, take a
FREE trial to the TechStrat Report
by Sean Udall.
No positions in stocks mentioned.
AT&T RANKED WORST
VERIZON CUSTOMER SATISFACTION
VERIZON KILLS GOOGLE WALLET
WORST CELL PHONE COMPANY
BEST MOBILE PROVIDER
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