Verizon's Bad Timing Could Crush the Droid
By Michael Comeau Nov 05, 2009 9:10 am
Doubled early-termination fees are preventing consumers from making the switch.
Tomorrow is the biggest day of the year for Verizon Wireless (VZ). It marks the full-scale release of the Motorola (MOT) Droid, the first Verizon Wireless smartphone that can truly compete with Apple's (AAPL) iPhone. See also Motorola Wins Hype Battle in Smartphone War.
While the Droid isn't perfect, it does a lot of things right. It has a fantastic screen, the best smartphone GPS system, and perhaps most importantly, it runs on the best US 3G network. And soon, users will be able to tether it to a laptop for on-the-go wireless Internet, something the iPhone likely won't ever offer. As the first phone running Google's (GOOG) Android 2.0 operating system, it's simply an outstanding effort.
The only problem is that Verizon decided that now would be a good time to double early-termination fees for "advanced phone" users to $350. Starting November 15, it becomes just a little bit less attractive to become a Verizon Wireless smartphone customer, especially if you're interested in a hot phone like the Droid or the BlackBerry Storm 2.
Mobile-phone carriers charge early-termination fees for a very good reason. The prices we pay for phones at retail are much lower than their actual cost, and for smartphones, the difference is hundreds of dollars. The carriers make up the difference through our monthly bills. The early-termination fee is insurance against customers leaving before they make Verizon or AT&T (T) some money.
Nonetheless, Verizon finally has the goods to put up a decent fight against the iPhone, and that makes now the worst possible time to institute an anti-consumer policy like a jacked-up early-termination fee.
In fact, Verizon should be so eager to get the Droid into the hands of new customers that it should be cutting or even dropping the early-termination fee. Why not give people a risk-free 30 or 60 days to try out a Droid, on the condition that it be returned in perfect shape? If there's a better way to show confidence in your hot new phone and the quality of your network, I'd like to hear it. It could even tempt some iPhone users unsatisfied with the performance of AT&T's network. And after the trial period, the new termination fee goes into effect -- a more-than-fair arrangement.
At the very least, Verizon should delay the termination-fee increase by at least a few months. Why raise the prospect bad press at the same time that it wants to maximize positive attention on the Droid?
Thus far, the Droid's marketing has been by far the best of any smartphone, save the iPhone, and Verizon should be getting the word out that the Droid is a safe bet -- it's just too bad that the beancounters are getting in the way of new customers. For more, read Betting on Motorola's Droid Is Premature.
While the Droid isn't perfect, it does a lot of things right. It has a fantastic screen, the best smartphone GPS system, and perhaps most importantly, it runs on the best US 3G network. And soon, users will be able to tether it to a laptop for on-the-go wireless Internet, something the iPhone likely won't ever offer. As the first phone running Google's (GOOG) Android 2.0 operating system, it's simply an outstanding effort.
The only problem is that Verizon decided that now would be a good time to double early-termination fees for "advanced phone" users to $350. Starting November 15, it becomes just a little bit less attractive to become a Verizon Wireless smartphone customer, especially if you're interested in a hot phone like the Droid or the BlackBerry Storm 2.
Mobile-phone carriers charge early-termination fees for a very good reason. The prices we pay for phones at retail are much lower than their actual cost, and for smartphones, the difference is hundreds of dollars. The carriers make up the difference through our monthly bills. The early-termination fee is insurance against customers leaving before they make Verizon or AT&T (T) some money.
Nonetheless, Verizon finally has the goods to put up a decent fight against the iPhone, and that makes now the worst possible time to institute an anti-consumer policy like a jacked-up early-termination fee.
In fact, Verizon should be so eager to get the Droid into the hands of new customers that it should be cutting or even dropping the early-termination fee. Why not give people a risk-free 30 or 60 days to try out a Droid, on the condition that it be returned in perfect shape? If there's a better way to show confidence in your hot new phone and the quality of your network, I'd like to hear it. It could even tempt some iPhone users unsatisfied with the performance of AT&T's network. And after the trial period, the new termination fee goes into effect -- a more-than-fair arrangement.At the very least, Verizon should delay the termination-fee increase by at least a few months. Why raise the prospect bad press at the same time that it wants to maximize positive attention on the Droid?
Thus far, the Droid's marketing has been by far the best of any smartphone, save the iPhone, and Verizon should be getting the word out that the Droid is a safe bet -- it's just too bad that the beancounters are getting in the way of new customers. For more, read Betting on Motorola's Droid Is Premature.
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Copyright 2009 Minyanville Media, Inc. All Rights Reserved.
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Reply
2009-11-05 10:34:18
early-termination fee.
Isn't it more likely that Verizon did this to prevent people from getting their phone cheap, terminating their contract and then reselling the phone for close to full retail on the internet?
If anything more people will come back to verizon because of the reliable service.
If anything more people will come back to verizon because of the reliable service.
2009-11-05 10:37:26
"Best 3G Network"???
Verizon has the best 3G network? That's very arguable. We now for sure it's not AT&T, but I've found Sprint's 3G to be faster and more reliable in major cities.
2009-11-05 11:48:06
Early termination
I'd say Sprint and Verizon are neck and neck for the best network, having used all of them. At&T is horrible.
Due to the higher cost of these phones, Verizon is probably trying to offset that, plus they've probably had a lot of customers leave since they've had few good smartphones. Didn't they institute a sliding scale on early termination fees a while ago, where it drops the longer you stay there? What happened to that?
Due to the higher cost of these phones, Verizon is probably trying to offset that, plus they've probably had a lot of customers leave since they've had few good smartphones. Didn't they institute a sliding scale on early termination fees a while ago, where it drops the longer you stay there? What happened to that?
2009-11-05 11:55:58
Already has a risk-free option
Verizon already offers a 30-day return policy, though they keep the activation fee if you don't do it in 3 days.
From their site:
Satisfaction Guarantee
You may terminate service for any reason within 30 days of activation. If you purchased equipment from us at a promotional price at the time of activation, you must return that equipment to avoid being assessed a $175 Early Termination Fee. You will remain responsible for your Activation Fee unless you terminate service within 3 days of activation. You will also be responsible for all applicable usage fees, prorated access charges, taxes, surcharges or other charges that accrued to your account through the termination date. A $35 restocking fee will apply if you exchange your device for a different model or color, or if you return your device and within three days purchase another one. If you paid a security deposit, it may take between 30 and 60 days to process the return of your security deposit. The charges for any service used on the account before the service termination date may be applied against your security deposit.
From their site:
Satisfaction Guarantee
You may terminate service for any reason within 30 days of activation. If you purchased equipment from us at a promotional price at the time of activation, you must return that equipment to avoid being assessed a $175 Early Termination Fee. You will remain responsible for your Activation Fee unless you terminate service within 3 days of activation. You will also be responsible for all applicable usage fees, prorated access charges, taxes, surcharges or other charges that accrued to your account through the termination date. A $35 restocking fee will apply if you exchange your device for a different model or color, or if you return your device and within three days purchase another one. If you paid a security deposit, it may take between 30 and 60 days to process the return of your security deposit. The charges for any service used on the account before the service termination date may be applied against your security deposit.
2009-11-05 12:14:32
30 Day Risk Free
Verizon Wireless has a standard 30 day risk free try out. You have 30 days to change your mind. I am a current Verizon customer and have used the 30 day risk free try out for mobile broadband. Returned within 3 days due to circumstances beyond my or Verizon's control and got all my money back.
Does this not apply to the Droid? Is Verizon applying a "special rule" to the Droid?
Does this not apply to the Droid? Is Verizon applying a "special rule" to the Droid?
2009-11-05 12:56:25
Verizon Offer
Just received a text message from Verizon: Your equipment eligible. Be the first to get the Motorola Droid with two year renewal. Etc.
I still have 11 months to go on my contract.
I still have 11 months to go on my contract.
2009-11-15 05:37:45
varizon/cellswapper
Looks like many people will be needing services like Cellswapper.com
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