Why Verizon and AT&T Are Leaving Sprint in the Dust
By Lisa LaMotta Nov 10, 2009 2:05 pm
As the biggest wireless carriers get bigger, the rest shrink.
The highly competitive mobile industry seems to be producing a tricked-out new gadget every week and every company seems to tout that it’s more reliable or accessible than its competitors. Yet, two companies are pulling ahead while the rest are just a dropped-call away from oblivion.
Sprint Nextel (S) announced this week that it would be trimming $350 million in costs from its balance sheet by cutting up to 2,500 people from its staff. The layoffs are set to take place by the end of the year and will be company-wide. Management insists that part of the staff reduction is due to improvements in customer satisfaction that's reduced its need for customer service representatives.
Or maybe it’s just that they're losing customers.
“Every operator, save Verizon (VZ) and AT&T (T), is now shrinking in most markets,” said Sanford C. Bernstein analyst Craig Moffett in a note to investors this week.
Sprint lost a total of 936,000 pre-paid and post-paid customers during the third quarter this year, leaving them with just 48 million customers. Meanwhile, the two-headed monster that is AT&T and Verizon, both added customers to their networks. AT&T grew by 2 million subscribers to a whopping 81.6 million, while Verizon tacked on another 1.2 million during the quarter to give it an impressive customer base of 89 million.
“Verizon and AT&T are increasingly pulling away from the pack in an ever widening split between the wireless haves and the wireless have-nots,” Moffett added. “The stark divergence between the haves and have-nots is clearest in financial reports. While margins have gradually expanded at Verizon, and have recovered from a short-term iPhone trough at AT&T, they have dropped precipitously at Sprint.”
Distribution of the coolest technology currently on the market is launching Verizon and AT&T above the fray. More than 40% of AT&T’s new customers during the third quarter were from people switching to the network to get their fingers on the iPhone, an AT&T exclusive. Since its debut, the iPhone has been set apart by its touch screen technology (something many Apple (AAPL) competitors quickly copied) and its bevy of do-just-about-anything downloadable applications -- Apple announced last week that there are now more than 100,000 apps available.
Meanwhile, Verizon has battled back against the iPhone with an exclusive deal with Motorola (MOT) to sell its latest creation -- the Droid. This touchscreen phone includes a slide-out Qwerty keyboard and Google’s (GOOG) Android platform -- an open-source project that allows developers to create their own applications. (See also: Strong Droid Launch Should Worry Apple.)It isn’t just the hippest technology that keeps customers dialing into Verizon and AT&T, it’s their infrastructure. While Sprint and Verizon both boast that they're the most reliable network, it really depends on what part of the country you're in. Verizon dominates the Northeast while AT&T reigns supreme in the Southwest. AT&T and Verizon are the major players as far as the number of cities they provide to and the coverage in those cities, while Sprint doesn’t have the capacity to even be compared.
Another industry analyst told Minyanville that Verizon is ahead of the curve when it comes to technology. The telecom giant is leading the way for faster, more impressive networks and is the first of the telecom companies to put out a solid plan for upgrading to “4G” technology, he said, with roll-out expected to be completed by 2013.
Editor's note: An earlier version of this story misstated that Motorola was the first to offer the Android platform. It also stated that AT&T has 78 million customers. It has 81.6 million. It also stated that Sprint didn't have offerings to compete with the iPhone and Droid. In fact, it offers two phones with the Android: the Samsung Moment and the HTC Hero.
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Reply
2009-11-10 14:45:20
you must be living in a cave
"Verizon... is the first of the telecom companies to put out a solid plan for upgrading to “4G” technology"
Sprint/Clearwire wimax is 4g and is rolling out NOW and will be nationwide by 2010.
Sprint's problem is their miserable performance in providing smartphones people want. Their network is excellent. Service is excellent. They are an utter failure at selecting phones customers demand. Heads should roll. Nobody wants Pre. They dont have a single Winmo 6.5 phone for the holiday season. They were totally outdone by Verizon on the Android phones people want. Please Sprint... get somebody competent to put the phones people want on your shelves and the people will come. More of the same and people continue to leave.
Sprint/Clearwire wimax is 4g and is rolling out NOW and will be nationwide by 2010.
Sprint's problem is their miserable performance in providing smartphones people want. Their network is excellent. Service is excellent. They are an utter failure at selecting phones customers demand. Heads should roll. Nobody wants Pre. They dont have a single Winmo 6.5 phone for the holiday season. They were totally outdone by Verizon on the Android phones people want. Please Sprint... get somebody competent to put the phones people want on your shelves and the people will come. More of the same and people continue to leave.
2009-11-10 15:34:23
""""""""""But what's Sprint got on the technology front to compete with the iPhone and Droid? Nothing. """"""""""""
ok question, ever heard of the palm pre?, the HTC Hero, or the Samsung Moment, i believe they are Sprints 2 versions of the android?? or am i wrong??
""""""Verizon is ahead of the curve when it comes to technology. The telecom giant is leading the way for faster, more impressive networks and is the first of the telecom companies to put out a solid plan for upgrading to “4G” technology, he said, with roll-out expected to be completed by 2013."""""""""
Sprint is to have 4G completed next year, and is already in numerous markets across the u.s.
i dont know but this to me sounds like you are a Verizon customer? kinda one sided, dont you think?
you should know your facts before you present them to consumers who do not know whats going on, except for what they see here and other so called professionals...
ok question, ever heard of the palm pre?, the HTC Hero, or the Samsung Moment, i believe they are Sprints 2 versions of the android?? or am i wrong??
""""""Verizon is ahead of the curve when it comes to technology. The telecom giant is leading the way for faster, more impressive networks and is the first of the telecom companies to put out a solid plan for upgrading to “4G” technology, he said, with roll-out expected to be completed by 2013."""""""""
Sprint is to have 4G completed next year, and is already in numerous markets across the u.s.
i dont know but this to me sounds like you are a Verizon customer? kinda one sided, dont you think?
you should know your facts before you present them to consumers who do not know whats going on, except for what they see here and other so called professionals...
2009-11-10 15:37:19
you must be living in a cave
btw the samsung intrepid is 6.5, also touch screen, go to sprint.com. i havent seen one yet, but i heard its pretty nice
2009-11-10 15:58:22
i am a sprint subscriber and a sprint stockholder and i will not be either much longer if they dont solve the phones problem soon.
they have HTC Touch Pro 2 with outdated winmo 6.1 while other carriers all have the winmo 6.5 version, and they don't even display it in their stores.. they keep it hidden away in the case under lock and key.. AND ITS ARGUABLY THE BEST PHONE THEY OFFER?
WHAT'S WITH THAT? BUT IT'S STILL OUT OF DATE AND NON-COMPETITIVE WITH
winphone 6.5 versions of the same phone at ATT, Verizon AND Tmobile
like i said.. palm pre is useless.. nobody wants it.
the competition, in case you didnt notice is IPHONE..
samsung moment is lame... it wont sell against Droid
hero is great but it's one decent android phone against a far superior Droid and Verizon Droid Eris which is almost the same as Hero .. nicer actually.. for $99 instead of $199
samsung intrepid does not compete with Iphone.
or Verizon Imagio..or ATT Pure
Sprint needs a Droid competitor and THEY DONT HAVE IT
they need an HTC Imagio
they need and HTC Pure
they need HTC HD2
they need Nokia 900
they need HTC Touch Pro 2 with Winphone 6.5
THEY NEED AN IPHONE COMPETITOR
end of story..
they have HTC Touch Pro 2 with outdated winmo 6.1 while other carriers all have the winmo 6.5 version, and they don't even display it in their stores.. they keep it hidden away in the case under lock and key.. AND ITS ARGUABLY THE BEST PHONE THEY OFFER?
WHAT'S WITH THAT? BUT IT'S STILL OUT OF DATE AND NON-COMPETITIVE WITH
winphone 6.5 versions of the same phone at ATT, Verizon AND Tmobile
like i said.. palm pre is useless.. nobody wants it.
the competition, in case you didnt notice is IPHONE..
samsung moment is lame... it wont sell against Droid
hero is great but it's one decent android phone against a far superior Droid and Verizon Droid Eris which is almost the same as Hero .. nicer actually.. for $99 instead of $199
samsung intrepid does not compete with Iphone.
or Verizon Imagio..or ATT Pure
Sprint needs a Droid competitor and THEY DONT HAVE IT
they need an HTC Imagio
they need and HTC Pure
they need HTC HD2
they need Nokia 900
they need HTC Touch Pro 2 with Winphone 6.5
THEY NEED AN IPHONE COMPETITOR
end of story..
2009-11-10 16:07:12
Not worthy of Minyanville
This article is grossly inaccurate on network coverage comments and there are very little facts cited overall. Most of the article simply states biased/unsupported opinion as if it were facts in order to support its theory as to why Verizon and ATT are gaining subscribers while others are shrinking. Regurgitated opinion I could have read anywhere and leaves the "article" title unanswered/unsupported. Yes, obviously Verizon and ATT are gaining and Sprint et al are shrinking. Do some real analysis and document your facts to answer why or leave the topic to someone who will.
2009-11-10 16:20:54
Not worthy of Minyanville
I agree.. the author, and the so-called analyst souce, are incredibly uniformed about 4g ... sprint/clearwire 4g wimax is rolling out NOW.. already available in many cities and nationwide by the end of 2010.. and in the news all day yesterday and today btw.
2009-11-10 18:04:15
clarification
I just wanted to respond to some of the comments since I edited this story. As you all probably know, Sprint resells Clearwire's 4G service, just like some cable companies do. Verizon and AT&T are building out their own LTE networks, a technology which some believe is superior to WiMax. That's the distinction the analyst was making.
2009-11-10 18:12:49
Wow. How surprising! Another slobbering, hugfest article by a New York-based rag promoting two New York area wireless companies. Can you say "East Coast Bias"? Why don't you write an article about how expensive Verizon and AT&T plans are when compared to Sprint and other competitors? Or dig into what happened to Verizon's big push into Push-to-Talk and that PTT commercial they had to take off the air because it was off-base on its facts regarding Nextel's PTT. What are VZ/T doing with all those extra funds from their high-priced plans -- paying off their media buddies in New York?
2009-11-10 18:30:01
Come Out Wherever You Are
Hey, Verizon and AT&T. Where's that LTE you've been talking about? Come out, come out wherever you are? Oh, I forgot, it's just more spin. If we're lucky, we'll see it before the next run by Halley's Comet in mid-2061.
2009-11-10 19:17:45
clarification
The article is full of inaccuracies it's really quite an embarrassment.
You need to get your facts straight before publishing it and now, alas, publish corrections pronto.
Starting with the numbers of subscribers Sprint lost and gained in the recent reported quarter and in which categories.
Motorola Droid is NOT the first Android phone.
T-Mo was the first to offer a droid phone last year and Sprint is the second this year whose Hero receives rave reviews and is considered by some critics to be preferable to the Moto Droid.
I can go on but let's hone in on the most egregious misinformation.
AT&T has a puny 3G coverage, you know what that is?
Haven't you seen the Verizon ad showing AT&T's 3G coverage map vis-a-vis Verizon's?
FYI, Sprint's is nearly as widespread as Verizon's and was in fact bigger before Verizon bought Alltel just this year.
Sprint built its own network and is considered to be the BEST 3G network according to independent third parties tests.
How can you have missed the widely known and bitter complaints by iPhoners of AT&T network, both in poor coverage and capacity?
Where have you been?
And the only item you are choosing to respond, re: the 4G network:
The new Clearwire is the result of Sprint contributing its WiMAX assets to form a new co of which Sprint owns 56+% as of today's funding news.
Other partners are Comcast, TimeWarner, Google, Intel, and a few others.
Go find somebody more knowledgeable than "your source" and they will accurately inform you that Sprint is the leader in 4G deployment happening RIGHT NOW through Clearwire which it owns.
WiMAX is being deployed through out the world particularly in leading Asia.
The competing LTE from Verizon and AT&T is in effect vaporware for the next several years as chipsets for the user devices are not even available.
Moreover, WiMAX and LTE while closely related, WiMAX as deployed by Sprint/Clearwire has up to FOUR TIMES the spectrum depth of what LTE will have in major US population areas.
What this means is that WiMAX has a much bigger pipe while the technologies are similar.
Please find some qualify individuals to write and edit these subjects which require some knowledge of technology.
Parroting hearsay fed by some individual without own knowledge and fact checking is a disservice to journalism.
tarn
You need to get your facts straight before publishing it and now, alas, publish corrections pronto.
Starting with the numbers of subscribers Sprint lost and gained in the recent reported quarter and in which categories.
Motorola Droid is NOT the first Android phone.
T-Mo was the first to offer a droid phone last year and Sprint is the second this year whose Hero receives rave reviews and is considered by some critics to be preferable to the Moto Droid.
I can go on but let's hone in on the most egregious misinformation.
AT&T has a puny 3G coverage, you know what that is?
Haven't you seen the Verizon ad showing AT&T's 3G coverage map vis-a-vis Verizon's?
FYI, Sprint's is nearly as widespread as Verizon's and was in fact bigger before Verizon bought Alltel just this year.
Sprint built its own network and is considered to be the BEST 3G network according to independent third parties tests.
How can you have missed the widely known and bitter complaints by iPhoners of AT&T network, both in poor coverage and capacity?
Where have you been?
And the only item you are choosing to respond, re: the 4G network:
The new Clearwire is the result of Sprint contributing its WiMAX assets to form a new co of which Sprint owns 56+% as of today's funding news.
Other partners are Comcast, TimeWarner, Google, Intel, and a few others.
Go find somebody more knowledgeable than "your source" and they will accurately inform you that Sprint is the leader in 4G deployment happening RIGHT NOW through Clearwire which it owns.
WiMAX is being deployed through out the world particularly in leading Asia.
The competing LTE from Verizon and AT&T is in effect vaporware for the next several years as chipsets for the user devices are not even available.
Moreover, WiMAX and LTE while closely related, WiMAX as deployed by Sprint/Clearwire has up to FOUR TIMES the spectrum depth of what LTE will have in major US population areas.
What this means is that WiMAX has a much bigger pipe while the technologies are similar.
Please find some qualify individuals to write and edit these subjects which require some knowledge of technology.
Parroting hearsay fed by some individual without own knowledge and fact checking is a disservice to journalism.
tarn
2009-11-10 19:25:01
AT&T ya right
so every one says the iPhone the iPhone but there is so much the iPhone cant even do like how long did it take them to roll out the MMS that they said you would be able to use when you got your phone. I could use my HTC Hero MMS the sec I got my phone and this guy who says that he is leaving Sprint well its not the network its that stupid Windows Mobile Phone you have get with it Android it the future because it is open not all the other phones that the manufactures have to pay to use Android only has a 2% market share now but give it a year or so I bet it passes the iPhone by then. I have used the new Droid a nice phone but still needs some work.
2009-11-10 19:33:43
clarification
Megan
Sprint owns 51% of Clearwire before todays announcement of an additional $1.5 billion tranche into Clearwire....Sprint accounts for Clearwire under the equity method of accounting in its 10Qs and 10K's.....therefore it is considered under control by Sprint...
Thanks,
Ebitdaddy
Sprint owns 51% of Clearwire before todays announcement of an additional $1.5 billion tranche into Clearwire....Sprint accounts for Clearwire under the equity method of accounting in its 10Qs and 10K's.....therefore it is considered under control by Sprint...
Thanks,
Ebitdaddy
2009-11-10 19:36:03
To BOB A
TourchPro 2 came out first before WinMo 6.5 came out.
You can download and upgrade, no?
I have the Palm Pre as it is a phenomenal browser.
That it's very compact makes it a stand out.
From what I've read in toto, the Hero is a good Android package.
The Droid has its attraction and I'm pining for a WiMAX version hopefully early next year.
iPhone looks to have its match in the horde of droid phones arriving on the scene.
We know what happened in the Windows vs Mac competition when the Mac market share shrank to single digits.
iPhones are not selling well in China where the consumers appear highly informed.
tarn
You can download and upgrade, no?
I have the Palm Pre as it is a phenomenal browser.
That it's very compact makes it a stand out.
From what I've read in toto, the Hero is a good Android package.
The Droid has its attraction and I'm pining for a WiMAX version hopefully early next year.
iPhone looks to have its match in the horde of droid phones arriving on the scene.
We know what happened in the Windows vs Mac competition when the Mac market share shrank to single digits.
iPhones are not selling well in China where the consumers appear highly informed.
tarn
2009-11-10 20:52:41
This is brutal...
I am speechless...
Today I found out about a site called Minyanville today.
I also discovered the reason I didn't care for it before.
It seems it is just ignorant bias propaganda.
How do I delete my account?
Today I found out about a site called Minyanville today.
I also discovered the reason I didn't care for it before.
It seems it is just ignorant bias propaganda.
How do I delete my account?
2009-11-10 20:54:17
clarification
you might have wanted to point out that Sprint is majority owner of Clear
2009-11-10 22:56:10
clarification
"Megan Barnett wrote:
I just wanted to respond to some of the comments since I edited this story. As you all probably know, Sprint resells Clearwire's 4G service, just like some cable companies do. Verizon and AT&T are building out their own LTE networks, a technology which some believe is superior to WiMax. That's the distinction the analyst was making."
Your clarification still makes no sense. The fact is that Sprint ALREADY has two Android phones and the Palm PRE. Verizon is not the first. Sprint ALREADY has 4G in several markets across the country, and will be nearly complete by 2010. It owns over 50% of Clearwire.
I just wanted to respond to some of the comments since I edited this story. As you all probably know, Sprint resells Clearwire's 4G service, just like some cable companies do. Verizon and AT&T are building out their own LTE networks, a technology which some believe is superior to WiMax. That's the distinction the analyst was making."
Your clarification still makes no sense. The fact is that Sprint ALREADY has two Android phones and the Palm PRE. Verizon is not the first. Sprint ALREADY has 4G in several markets across the country, and will be nearly complete by 2010. It owns over 50% of Clearwire.
2009-11-11 08:25:21
clarification
http://www.youtube.com/watch?v=UW8r52Ion3M
Any questions?
tarn
Any questions?
tarn
2009-11-11 10:11:31
Bears piling on
This article seems to be another in a bunch I've seen lately, along the lines of "AT&T and Verizon are winning, Sprint should just give up, close down, and all their customers should get with the program: switch to AT&T, get iPhones, and like it." Little consideration of the bigger picture.
Sprint management has made some mistakes, sure, but all is not lost.
I've been a satisfied Sprint customer since the first pin dropped, I had my first Sprint PCS phone the month they opened up service. Here in Southern California, their network coverage and quality is quite good, still better, from what I hear, than AT&T's.
To those of you switching to conform to iPhone fashion: thanks for making more bandwidth available for me. The HTC Hero is a pretty nice phone, too.
The bigger picture: AT&T and Verizon are not "leaving Sprint in the dust" because they're giving their customers better wireless service, they're using their size to secure exclusive equipment deals that are ultimately not good for consumers, not even for their own subscribers.
Every dollar they spend on exclusive equipment deals is a dollar they can't spend on network upgrades.
We figured this out for wireline phones thirty years ago, then somehow forgot what we learned when wireless came along. Around 1980, regulations were changed to allow any compatible equipment to be connected to phone lines.
Before that, AT&T offered you a choice about 4 different telephones in 5 colors. Afterwards, consumers could choose from hundreds of phones, cordless and wired, answering machines, speaker phones, faxes and other gear at ever decreasing prices. A whole communications technology industry was born and thrived.
Sprint should spend their last dollar on the best Washington lobbyist they can get to secure a ban on exclusive equipment deals. It would benefit all wireless subscribers, and stimulate the technology industry.
Disclosure: long VZ (for the dividend).
Sprint management has made some mistakes, sure, but all is not lost.
I've been a satisfied Sprint customer since the first pin dropped, I had my first Sprint PCS phone the month they opened up service. Here in Southern California, their network coverage and quality is quite good, still better, from what I hear, than AT&T's.
To those of you switching to conform to iPhone fashion: thanks for making more bandwidth available for me. The HTC Hero is a pretty nice phone, too.
The bigger picture: AT&T and Verizon are not "leaving Sprint in the dust" because they're giving their customers better wireless service, they're using their size to secure exclusive equipment deals that are ultimately not good for consumers, not even for their own subscribers.
Every dollar they spend on exclusive equipment deals is a dollar they can't spend on network upgrades.
We figured this out for wireline phones thirty years ago, then somehow forgot what we learned when wireless came along. Around 1980, regulations were changed to allow any compatible equipment to be connected to phone lines.
Before that, AT&T offered you a choice about 4 different telephones in 5 colors. Afterwards, consumers could choose from hundreds of phones, cordless and wired, answering machines, speaker phones, faxes and other gear at ever decreasing prices. A whole communications technology industry was born and thrived.
Sprint should spend their last dollar on the best Washington lobbyist they can get to secure a ban on exclusive equipment deals. It would benefit all wireless subscribers, and stimulate the technology industry.
Disclosure: long VZ (for the dividend).
2009-11-11 12:10:44
Really?
Is this writer for real? Does the editor check their work?
Sprint doesn't have an answer for Droid: Sprint launched the Android HTC Hero prior to Verizon and just launched Android Samsung Moment.
Sprint doesn't have the capacity of ATT: Did the author mention that ATT iPhone customers are having issue with data on their devices? Only reason ATT is around is becuase of iPhone and has nothing to do with coverage or capacity
Verizon only player for 4G: No mention of Sprint rolling out 4G with the Clearwire.
Hopefully no one thinks this article is real news.
Sprint doesn't have an answer for Droid: Sprint launched the Android HTC Hero prior to Verizon and just launched Android Samsung Moment.
Sprint doesn't have the capacity of ATT: Did the author mention that ATT iPhone customers are having issue with data on their devices? Only reason ATT is around is becuase of iPhone and has nothing to do with coverage or capacity
Verizon only player for 4G: No mention of Sprint rolling out 4G with the Clearwire.
Hopefully no one thinks this article is real news.
2009-11-11 12:41:35
Lisa Lamotta, please Write me back
Ok Lisa,
Maybe a reason that Verizon and ATT is gaining on Sprint is because of irresponsible "Journalists" who write articles and don't even check the FACTS before just making things up!
Fact:
Sprint has Android, They have had it for 8 Weeks prior to VZW launching it.
Fact:
Sprint's Rates Plans are MUCH lower than ANY competitor for like plans.
at $69.99 get all data, text, email, tv, navigation, and calls to all CELL phones no matter the carrier!!!(Who calls landlines?) NO ONE CAN COMPETE! as soon as the masses figure this out....
Fact:
The Merger with Nextel was BAD. There were deep rooted customer service problems for a long time, this is getting better everyday(see JD Powers research)... They need to retain more customers...yes....and they are getting there....perception needs to catch up to reality...and YOU Lisa, aren't helping!!
Fact:
Sprint is the ONLY Carries that already has 4G!!!!! in several cities...as for a plan?! .....been in place before them all!! (They own a majority of Clearwire)
But The I-phone, and crappy articles like yours send people to other carriers.
ATT has a TERRIBLE network! if not for the IPHONE they would be DEAD! they are a one trick pony that will be exposed next year!!
Sprint and CEO Dan Hesse, have come a long way in the last few years to improve much at SprintNextel. Lisa you are not alone in your lack of fact checking and bad article writing, many have done so, when they look at bad performances and layoffs, it's tough out here for a ton of companies, Sprint included. They are battling old demons that are no longer a problem, and it is taking time to heal those wounds.
When the gap is closed and the masses find out they can cut there wireless bills down $30,$40 $50,or even $100 PER MONTH and GET MORE!! while the rep is going help you set everything up, including email, and then train you how to use your phone....when this happens in this economy.....I hope you write another article.
Topher,
a concerned Sprint FAN !
Maybe a reason that Verizon and ATT is gaining on Sprint is because of irresponsible "Journalists" who write articles and don't even check the FACTS before just making things up!
Fact:
Sprint has Android, They have had it for 8 Weeks prior to VZW launching it.
Fact:
Sprint's Rates Plans are MUCH lower than ANY competitor for like plans.
at $69.99 get all data, text, email, tv, navigation, and calls to all CELL phones no matter the carrier!!!(Who calls landlines?) NO ONE CAN COMPETE! as soon as the masses figure this out....
Fact:
The Merger with Nextel was BAD. There were deep rooted customer service problems for a long time, this is getting better everyday(see JD Powers research)... They need to retain more customers...yes....and they are getting there....perception needs to catch up to reality...and YOU Lisa, aren't helping!!
Fact:
Sprint is the ONLY Carries that already has 4G!!!!! in several cities...as for a plan?! .....been in place before them all!! (They own a majority of Clearwire)
But The I-phone, and crappy articles like yours send people to other carriers.
ATT has a TERRIBLE network! if not for the IPHONE they would be DEAD! they are a one trick pony that will be exposed next year!!
Sprint and CEO Dan Hesse, have come a long way in the last few years to improve much at SprintNextel. Lisa you are not alone in your lack of fact checking and bad article writing, many have done so, when they look at bad performances and layoffs, it's tough out here for a ton of companies, Sprint included. They are battling old demons that are no longer a problem, and it is taking time to heal those wounds.
When the gap is closed and the masses find out they can cut there wireless bills down $30,$40 $50,or even $100 PER MONTH and GET MORE!! while the rep is going help you set everything up, including email, and then train you how to use your phone....when this happens in this economy.....I hope you write another article.
Topher,
a concerned Sprint FAN !
2009-11-11 13:00:01
clarification
Ok Lisa,
Maybe a reason that Verizon and ATT is gaining on Sprint is because of irresponsible "Journalists" who write articles and don't even check the FACTS before just making things up!
Fact:
Sprint has Android, They have had it for 8 Weeks prior to VZW launching it.
Fact:
Sprint's Rates Plans are MUCH lower than ANY competitor for like plans.
at $69.99 get all data, text, email, tv, navigation, and calls to all CELL phones no matter the carrier!!!(Who calls landlines?) NO ONE CAN COMPETE! as soon as the masses figure this out....
Fact:
The Merger with Nextel was BAD. There were deep rooted customer service problems for a long time, this is getting better everyday(see JD Powers research)... They need to retain more customers...yes....and they are getting there....perception needs to catch up to reality...and YOU Lisa, aren't helping!!
Fact:
Sprint is the ONLY Carries that already has 4G!!!!! in several cities...as for a plan?! .....been in place before them all!! (They own a majority of Clearwire)
But The I-phone, and crappy articles like yours send people to other carriers.
ATT has a TERRIBLE network! if not for the IPHONE they would be DEAD! they are a one trick pony that will be exposed next year!!
Sprint and CEO Dan Hesse, have come a long way in the last few years to improve much at SprintNextel. Lisa you are not alone in your lack of fact checking and bad article writing, many have done so, when they look at bad performances and layoffs, it's tough out here for a ton of companies, Sprint included. They are battling old demons that are no longer a problem, and it is taking time to heal those wounds.
When the gap is closed and the masses find out they can cut there wireless bills down $30,$40 $50,or even $100 PER MONTH and GET MORE!! while the rep is going help you set everything up, including email, and then train you how to use your phone....when this happens in this economy.....I hope you write another article.
Topher,
a concerned Sprint FAN
Maybe a reason that Verizon and ATT is gaining on Sprint is because of irresponsible "Journalists" who write articles and don't even check the FACTS before just making things up!
Fact:
Sprint has Android, They have had it for 8 Weeks prior to VZW launching it.
Fact:
Sprint's Rates Plans are MUCH lower than ANY competitor for like plans.
at $69.99 get all data, text, email, tv, navigation, and calls to all CELL phones no matter the carrier!!!(Who calls landlines?) NO ONE CAN COMPETE! as soon as the masses figure this out....
Fact:
The Merger with Nextel was BAD. There were deep rooted customer service problems for a long time, this is getting better everyday(see JD Powers research)... They need to retain more customers...yes....and they are getting there....perception needs to catch up to reality...and YOU Lisa, aren't helping!!
Fact:
Sprint is the ONLY Carries that already has 4G!!!!! in several cities...as for a plan?! .....been in place before them all!! (They own a majority of Clearwire)
But The I-phone, and crappy articles like yours send people to other carriers.
ATT has a TERRIBLE network! if not for the IPHONE they would be DEAD! they are a one trick pony that will be exposed next year!!
Sprint and CEO Dan Hesse, have come a long way in the last few years to improve much at SprintNextel. Lisa you are not alone in your lack of fact checking and bad article writing, many have done so, when they look at bad performances and layoffs, it's tough out here for a ton of companies, Sprint included. They are battling old demons that are no longer a problem, and it is taking time to heal those wounds.
When the gap is closed and the masses find out they can cut there wireless bills down $30,$40 $50,or even $100 PER MONTH and GET MORE!! while the rep is going help you set everything up, including email, and then train you how to use your phone....when this happens in this economy.....I hope you write another article.
Topher,
a concerned Sprint FAN
2009-11-11 13:19:11
Wow, I guess anyone can call themselves a "journalist"
.... what happened to researching their facts before posting it?
.... what happened to responsible journalism?
.... what happened to fact checking?
......Sprint doesn't have an Android phone? Sheesh, I wonder what the HTC Hero and Samsung Moment are?
Lisa, are you an AT&T or Verizon shareholder? Or does your spouse hold shares in either company?
This article was a complete embarassment.... someone else said how do I DELETE my account. As soon as you find out, please let me know. If I wanted to read cr*p, I could go on TMZ.com for that....
.... what happened to responsible journalism?
.... what happened to fact checking?
......Sprint doesn't have an Android phone? Sheesh, I wonder what the HTC Hero and Samsung Moment are?
Lisa, are you an AT&T or Verizon shareholder? Or does your spouse hold shares in either company?
This article was a complete embarassment.... someone else said how do I DELETE my account. As soon as you find out, please let me know. If I wanted to read cr*p, I could go on TMZ.com for that....
2009-11-11 17:08:36
im just happy to see others like myself not afraid to tell these jackass's off. i would say post this somewhere but i wouldnt want to give them the publicity!
i say we go to "contact us' and get these so-called journalist and editor fired.
this is insane, biased, and just downright wrong to bash a company, without doing research first!!!
Sprint is getting better, i see it everyday in my stores. yes i am a regional manger for Sprint, and people like this take money not only out of my pockets but thousands nationwide. Economy Minyanville Economy, commissioned employees dont need this kind of bashing!
i say we go to "contact us' and get these so-called journalist and editor fired.
this is insane, biased, and just downright wrong to bash a company, without doing research first!!!
Sprint is getting better, i see it everyday in my stores. yes i am a regional manger for Sprint, and people like this take money not only out of my pockets but thousands nationwide. Economy Minyanville Economy, commissioned employees dont need this kind of bashing!
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