Recession-Weary Consumers Desperate for Fewer Choices

By Andrew Jeffery Jun 26, 2009 2:25 pm
Retailers slash product choices to drive sales.
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"Quality is a characteristic of thought and statement that is recognized by a non-thinking process. Because definitions are a product of rigid, formal thinking, quality cannot be defined."
- Robert Pirsig, Zen and the Art of Motorcycle Maintenance

Retailers, reacting to the ongoing structural shift away from excessive consumerism, are beginning to choose quality over quantity.

Finally.

This morning's Wall Street Journal highlights efforts by stores like Target (TGT), Wallgreens (WAG), and Wal-Mart (WMT) to reduce their product offerings, limit shelf clutter, and generally simplify the consumer's shopping experiences. Suppliers like ConAgra (CAG) and Clorox (CLX) are also trying to get ahead of the curve, and are reducing the variety of their offerings.

As shoppers become more selective, confronting a dizzying array of salad-dressing options inspires many to simply throw up their hands and go with a brand they know. As one customer told the Journal: "There are too many choices. I just went with Kraft (KFT), because I know Kraft."

This trend clearly favors dominant brands, since smaller, lesser-known varieties will be muscled out by firms able to spend millions on marketing. And while this may stifle innovation in the cutting-edge barbecue-sauce industry, stiffer competition ultimately weeds out the weak, thereby making room for real future innovation. As sales become concentrated inside big, often stodgy conglomerates, nimble upstarts have a chance to move in with new and improved products.

In eliminating superfluous brands, products, and package sizes, retailers are also slashing inventories -- a key part of rebalancing consumer demand with supply, and a necessary component of any sustainable economic recovery.

Wal-Mart, the world's largest retailer, isn't just slimming down its offerings. After analyzing sales patterns, the company discovered that, in market segments with growing sales -- flatscreen televisions, men's shaving cream, and garbage bags, for example -- increasing variety actually helped sales.

On the other hand, when consumers begin to shun certain products (toilet paper, mouthwash, and microwave popcorn, for example), fewer choices actually helped stem the decline.

And while it looks like Americans now prefer frequent shaving over the regular use of toilet paper, swapping variety for simplicity represents a healthy shift in priorities. Consumer spending, once directed towards glitzy status symbols (hey, even fancy barbecue sauce became a social marker), is now focusing on the useful and necessary.

This -- despite its grim implications for purveyors of the sleek and pointless -- is a good thing.
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(8)
2009-06-26 17:19:07
Unless
Unless, of course, the new standards (the brands left standing) are the ones that really aren't good deals in an objective value analysis.
2009-06-26 17:40:00
Less choice is good for me
I hate shopping. I hate the 50 million different varieties of everything.

I have personal mental issue (one of many) that I call the "the book store problem". I can usually go in and find a book to entertain for me for a couple of hours at a convenience store or grocery store. 1 rack, very little choice.

However, plop me in the middle of Barnes and Noble and I'm lost. I usually walk out with nothing. Too many possibilities to sort through. I can buy books online because I'm actually searching for a specific topic, and so I still only end up with a rack of about 20 choices. I'm just plain old happier with less choices.
2009-06-26 19:46:22
Less choice is good for me
I think that as you look at so many things that are all similar, they all start to look exactly the same, and if all of the books are the same, why would you buy one when you already have plenty at home?

Sometimes we get burned out by the coercion. Some sooner than others.
It's one thing to be told face-to-face, "I made this just for you.", but quite another to be in a crowd of people staring at an aisle full of 'stuff' and wondering who all that cr..p is really for.
2009-06-26 21:55:19
Less choice is good for me
What's interesting to me is what makes you actually choose something from all that "stuff." Is it actual utility? Is it because the label looks cool? Or is it some sort of perceived "value" or quality?

My favorite example is wine in a grocery store. You can reasonably assume its all mediocre and, assuming you know nothing about it, like me, your best benchmark is the price. Which is a pretty stupid/trusting way of picking wine in a grocery store. Yet I find myself standing there staring at the rack of wine, trying to decern where i get the best wine for my money, even though I have no clue.

So how do we choose the BBQ sauce, the salad dressing, the super glue. Its then all about branding, marketing and, as Depew would say, the simulacra.

Have a good weekend.
2009-06-27 05:54:27
Less choice is good for me
"Yet I find myself standing there staring at the rack of wine, trying to decern where i get the best wine for my money, even though I have no clue."

This is what so aggravating about modern shopping. Tons of choices, almost all mediocre and with no real information to be had because the product is safely buried under the packaging. Thankfully, since we went "natural" low carb, I spend most of my time in the produce and meat aisles. Very few brand names, a lot more "real" information (transparent or no packaging) and a lot less choices than the cereal aisle.
2009-06-27 13:56:27
Andrew's article fewer choices
It is pretty simple.. The customer is voting for Walmart... They are not decreasing overall choices...Customers want selection and value period...Others sales flat or down, Walmart6 up.. Why price and value and selection...
2009-06-29 14:10:48
Props to you
Well done...pulling out a Zen and the Art of Motorcycle Maintenance quote.

I need to read that book again...
2009-06-30 01:08:13
Props to you
Nice. That book should be required reading for all High School Seniors. And College Seniors. And all 25 year olds, and all 50 year olds. Every time I look at it on the shelf and I think to myself, wow, I would really love to read that book again, but man, I think I might just up and disappear onto the road if I did ... and I don't think my fiancee would like that very much.
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