Quick Hits: Cancellation Fees for Flight 1549 Passengers?
Brief scrutiny of today's headlines.
Quick: What's the best way to tarnish a dynamic display of heroism and human spirit? By charging a penalty fee, of course.
Passengers Rob and Jeff Kolodjay were on board Flight 1549 from New York's LaGuardia Airport to North Carolina when it crash landed in the Hudson River. The reason? Spirit Airlines canceled its scheduled flight to Charlotte and the men were forced to rebook on US Airways (LCC).
Unsurprisingly, the Kolodjays never made it to their destination and had no use for their return tickets on Spirit. But when they tried to cancel, the Spirit agent insisted they pay a cancellation fee.
Rob Kolodjay relayed the asinine discussion to a Fox affiliate channel. Apparently, after informing the agent of his unique circumstances, he was reminded of the $90 cancellation policy.
But in the end it all worked out.
After a brief, scathing brush with bad PR, a Spirit spokesperson issued a statement confirming the fee had been waived: "Spirit Airlines has given the Kolodjay family a full refund and have issued credits to their credit cards. They will not be charged anything by Spirit Airlines. We applaud everyone involved in bringing these passengers to safety."
And we applaud Spirit for coming to its senses.
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