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Russian Man Turns Tables on Bank, Changes Small Print in Credit Card Agreement, Then Sues

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The customer is hoping to win $727,000 in a court case, and he's already had one legal victory.

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In Soviet Russia, banks pay customers' bills. Or, at least, one might.

Developing: Russian Bank Chairman Comments on the Fine Print Case: 'Nobody Will Win Anything From Us'An interesting case has surfaced in Voronezh, Russia, where a man is suing a bank for more than 24 million Russian rubles (about $727,000) in compensation over a handcrafted document that was signed and recognized by the bank.

Dmitry Agarkov said that in 2008 he received a letter from Tinkoff Credit Systems in his mailbox. It was a credit card application form with an agreement contract enclosed, much like the applications Americans receive daily from Visa (NYSE:V), Mastercard (NYSE:MA), American Express (NYSE:AXP), or Discover (NYSE:DFS). Agarkov filled in the form and returned the signed application, though what he sent back was not exactly the same document the bank had sent him.

A promotional image from Tinkoff Credit Systems' website.

Agarkov changed some parts for his own benefit -- most notably, the small print. He opted in for a 0% APR and no fees, and added that the customer "is not obliged to pay any fees and charges imposed by bank tariffs." He also changed the URL of the site where the terms and conditions were published from www.tcsbank.ru to tcsbank.at.ua. Additionally, he added a special clause that would protect him should the bank not honor the agreement. For each unilateral change in the terms provided in the agreement, the bank would be asked to pay the customer (Agarkov) 3 million rubles (about $91,000), or a cancellation fee of 6 million rubles ($182,000).

Agarkov then sent his updated agreement to the bank, and shortly thereafter received the bank's signed and certified copy, as well as a credit card.

However, in 2010, the bank decided to terminate Mr. Agarkov's credit card because he was late paying the minimum required payments. In 2012, the bank sued Agarkov for 45,000 roubles ($1,363) – an amount that included the remaining balance, fees, and late payment charges. The court decided that the agreement Agarkov crafted was valid, and required Agarkov to settle only his balance of 19,000 rubles ($575).


Dmitry Agarkov, the customer who rewrote the rules for his own credit card. Photo republished with permission from RIA Voronezh.

Despite the apparent victory, Agarkov fought back: On August 1, the Kominternovsky District Court of Voronezh launched hearings about Agarkov's countersuit against the bank. As Tinkoff Credit Systems had not honored eight clauses in the agreement, Agarkov now wants the bank to pay amends of 24 million rubles ($727,000) total. The law firm Konsultant, which is representing Agarkov, says that the bank's decision to terminate the agreement cannot be lawful because his client was not paid 6 million rubles, as per terms of the amended agreement.

The bank has so far said that the case was related to "a nonrecurrent technical issue," and it is willing to have its day in court. The next hearing will be held in September.

Author's note: This story has been updated to include the real surname of the customer involved in the dispute. His name was first reported as Alexeev by the first Russian outlet to publish this story.

For an update to this story, please read: Russian Bank Chairman Comments on the Fine Print Case: 'Nobody Will Win Anything From Us'

And to find out how this story ends, please see our final update here.


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