Zendesk, a San Francisco-based customer service platform provider, announced today it has added three new board members, including Michelle Wilson, former general counsel for Amazon
(NASDAQ:AMZN), and Caryn Marooney, vice president of technology communications at Facebook
The news comes two weeks after
the Wall Street Journal reported
Zendesk hired Goldman Sachs
(NYSE:GS) and Morgan Stanley
(NYSE:MS) to underwrite its initial public offering set for sometime this year.
Zendesk offers a cloud-based software platform that helps manage customer support, help-desk ticketing, and issue tracking. According to the Zendesk's website, over 40,000 companies including Disney
(NASDAQ:VOD), and Xerox
(NYSE:XRX) use Zendesk's services.
The company has so far raised $85 million, and has over 40,000 customers, reports
Quartz. According to a company tweet
, Zendesk hired its 500th employee in November 2013.
Zendesk is one of a few companies offering what's been dubbed "rogue IT." That's the name given to software and devices that employees are bringing into the workplace -- like Dropbox or Evernote -- because they offer ease and accessibility that traditional company-provided resources do not. A recent survey
of 500 IT decisions makers showed 43% are aware that their employees are using outside software in favor of their own.
Writing for USA Today
, technology columnist John Shinal noted
that Zendesk's popularity threatens traditional players in the space, such as Microsoft
(NYSE:SAP), and IBM
(NYSE:IBM). These companies charge massive upfront costs and high annual fees to manage companies' customer support systems.
Meanwhile, Zendesk offers its services for as low as $25 per month.
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