There have been two simultaneous trends in fast food of late. The first has been towards premium menu options, better ingredients, and more inventive recipes; the McDonald’s
(NYSE:MCD) Angus burgers and Premium chicken sandwiches are good examples of the push towards more sophisticated flavors in fast food restaurants, a push aimed at elbowing out competition from fast casual restaurants like Chipotle
(NYSE:CMG) or Panera
The other trend has been in the opposite direction: value menus. Beginning as far back as 1989, most fast-food chains have at some point advertised entire sections of their menu set at a low fixed price. As sales overseas have hit snags and consumer tastes back in the U.S. have been fickle, value menus have been a stable source of revenue, and they’ve even contributed to some major power shifts in recent months. Here are some ways that companies are using small menu items to make a big difference.
(((This story could really use an interview with an expert on food services and fast food pricing, and how it affects consumer behaviour as well as business practices. Individual managers might decide to have fewer people work a shift, for example, if the margins are lower. And how will companies ever get people spending more money again? And is the trend driving down the quality of food? You could look for an analyst or a business professor or another fast food consultant. Look at other stories about this topic to see who has been interviewd. Even food activists might want to talk about it. Let me know if you have any trouble finding someone.)))
America’s favorite fast food chain used to offer a double cheeseburger and a small order of fries for a dollar each, but McDonald’s decided that too many customers were cobbling together entire meals from the Dollar Menu. The company revamped the menu to include mostly breakfast items or meal add-ons like desserts, and the changes sparked a huge revival back in November
after October sales had taken a major tumble. Another bright idea has been the transition from the double cheeseburger to the McDouble
; the only difference between the two is that the former has two slices of cheese while the latter has just one. That saves the average location 6 cents per burger, or (since the McDouble is the restaurant’s top-selling sandwich) a whopping $15,000 per year.
(NYSE:YUM) has long marketed KFC as a restaurant based on value; there was a period of a few years in the late 2000s when every KFC ad would tell you exactly how few dollars per person you were spending. The key, though, is “per person,” since KFC bases its “value” image on huge family meals rather than individual portions. Strange, since when the restaurant has gone for individual value in the past, it’s had massive hits; the KFC Snacker sandwich, which debuted in 2005, broke the company’s single-item sales records
. Given Yum’s recent sales decline in China
, where KFC is the most popular fast food chain, perhaps it’s time for KFC to re-jigger its value menu and see if it can replicate that earlier success. (((this is the kind of statement that should come from an expert who knows the business and could even offer more insight into why KFC still focuses on group meals.)))
Yum’s other flagship restaurant, Taco Bell, is certainly trying that strategy. Even though the taco chain has long built its marketing around offering incredibly cheap individual meals (including, at times, an 89-cent burrito
), its menu is organized by category rather than price. As of last week, though, a pilot program for the “$1 Cravings Menu” is underway in Fresno, CA and Knoxville, TN,
putting Taco Bell directly in competition with McDonald’s. In fact, the Cravings Menu contains far more main-course items than the Dollar Menu, which (as mentioned earlier) has shifted towards meal add-ons. If customers are looking for $1 entrees, they may enjoy Taco Bell’s shift towards a dedicated dollar menu.
(NASDAQ:WEN) is now the #2 burger restaurant in the country, in case you missed its hammering
of Burger King
(NYSE:BKW) early last year, largely due to a marketing campaign that focused on depicting Wendy’s as providing a higher-quality burger. Now the company is again aping McDonald’s by creating a two-tiered system: an ever-present 99-cent group and a second list of items that franchisees can choose to sell
for between $1.29 and $1.99. Industry analysts have tipped this idea as a winner, since young fast food consumers have increasingly abandoned combo meals
in favor of items from a value menu for two reasons: price and flexibility. We all like the idea of a Wendy’s Asiago Ranch Chicken Club, but when we’re on a budget, we’ll settle for a Double Stack and a small order of fries.
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