Power, Prestige - But No Respect

John Hoover  Aug 20, 2008 9:15 am

Power, Prestige - But No Respect
 
How to get the popular authority real leaders need.
 

 
Despite your big bucks, sealable office, and short walk to the building each morning, you are still a leader with merely institutional power - until you have popular authority. Popular authority can’t be anointed or appointed. It can only be bestowed by those whose respect you’re craving, up or down the hierarchy.

Some new and legendary leaders who have achieved the best of both worlds -- institutional and popular authority -- include Alan Mulally, president and CEO at Ford (F), Jack Welch, formerly of GE (GE), W. James McNerney, currently leading Boeing (BA), Warren Buffett of Berkshire Hathaway (BRK-A), the Google (GOOG) triumvirate of Sergey Brin, Larry Page, and CEO Eric Schmidt, Indra K. Nooyi at PepsiCo (PEP), Susan Lyne of Martha Stewart Living Omnimedia (MSO), and Southwest Airlines (LUV) founder Herbert D. Kelleher, to name a few.

If Stew Leonard ever decides to take his Connecticut-based family company public, look for him to make the list. Also look for some continued strong leadership from Ambac (ABK) in the near future.

The reason less popular leaders are less popular is simple: Invoking institutional authority and keeping unsuspecting and/or disempowered subordinates in the dark, as so many frustrated leaders with only institutional authority do, is a crude copout, a poor imitation of leadership, and an abuse of power.

Abuses of power drive daggers into the heart of any hope you have of achieving popular authority. You can’t feel respected while treating others disrespectfully. Consistently acting in the best interests of your direct reports and the mothership will build trust, respect, loyalty and a reputation as a stand-up leader.

If you want to know who the people in your department (or any department) respect and admire, follow the ruts in the carpet or the worn varnish on the floor. That heavy traffic leads to the go-to person for problem-solving, help and advice.

How does your carpet look? You’ll know you’re a leader in fact when the cow paths in the carpet lead straight to your door.

Some men and women in leadership positions have highly developed relational skills that lend them natural authority; some are so people-phobic they have difficulty transforming their unnatural authority into popular authority.

Call it nature, call it nurture, or call the whole thing off: Training, development, and executive coaching can atone for a multitude of leadership sins - as long as you go forth and sin no more.

Until you prove through consistent thoughts, words, and (most importantly) deeds that you have the best interests of your direct reports and the organization at heart, you'll remain a leader with only institutional authority - and the respect you seek will continue to elude you.
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Comments (6) See All Comments »
08-20-2008, 10:40 pm
or religious movement or political election. If you have reasonably healthy relationships with your staff, and the sane, productive ones do a good job, why do they have to respect or even like you? It's just work - that kind of time and effor
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08-21-2008, 8:24 am
Very well articulated, Paul. You are totally correct. Perhaps a better way for me to have expressed the concept of popular authority (and I will in the future) is to connect the effort of understanding and supporting direct reports--as you do--wit
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08-21-2008, 8:34 am
Very good point, Amy. I didn't mean to suggest that a leader should be on a mission to become respected. That would point to another type of unhealthy desire for inclusion, emotional reinforcement, enmeshment, etc.

If one is ma
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08-21-2008, 9:36 am
John -

Thanks for your reply! In re-reading mine, I was wondering if I was a little too harsh last night. :)

If you can get companionship and respect at work, it is worth getting. In fact, I believe it's worth lower
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08-21-2008, 11:52 am
Thanks again for drilling down on this, Amy. I am in the midst of a very senior-level executive coaching engagement, trying to unravel the tangled mess left by a boss who wanted to be popular and would not confront. The other side of this ugly scen
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